In-Store Customer Support Specialist

Jonsson Workwear; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Jonsson Workwear’s George store is looking for a driven, professional, customer-obsessed individual to join our team as the in-store point of contact. You are presentable, well-spoken and always prepared to wow customers with authentic consideration and charisma.

The ideal candidate will provide in-store exceptional customer service, create connections, and use product knowledge to tailor solutions that meet needs while ensuring a smooth experience from recommendations to requests.

Qualifications

• Experience delivering in-store customer service and addressing diverse needs.
• Strong communication and active listening abilities in a retail environment.
• Ability to advise customers using product knowledge to meet requirements.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections and strengthen existing partnerships.
• Utilize product knowledge to suggest fitting workwear solutions.
• Demonstrate communication and interpersonal skills with customers and colleagues.
• Ensure a smooth customer experience from recommendations to processing requests.
• Maintain accuracy and urgency in all store tasks.
• Follow up and fulfil commitments to customers.

Skills

Customer service

Communication skills

Interpersonal skills

Product knowledge

Relationship building

Job description

Jonsson Workwear’s George store is looking for a driven, professional, customer-obsessed individual to join our team as the in-store point of contact. You are presentable, well-spoken and always prepared to wow customers with authentic consideration and charisma.

The ideal candidate will provide in-store exceptional customer service, create connections, and use product knowledge to tailor solutions that meet needs while ensuring a smooth experience from recommendations to requests.