Hybrid Telecom Support Specialist – Growth & Training

Placements24; Soweto; Híbrido; ZAR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Provident fund

Hybrid work model

Extensive training

Career progression

Annual leave

Employee assistance program

Descripción de la vacante

Placements24 in South Africa is seeking a Telecom Customer Service Representative in Soweto, Gauteng to handle inquiries, resolve issues and deliver a positive customer experience across telecom services.

You will respond via phone, email and chat, assist with billing, setup and troubleshooting, and escalate complex issues when needed. The role offers hybrid work, training and opportunities for progression.

Formación

• High school diploma or equivalent.
• Previous customer service experience preferred, especially in telecom or related industry.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patient, empathetic and customer-centric attitude.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about telecommunications products, services, and billing.
• Troubleshoot common customer issues related to internet, phone, and mobile services.
• Guide customers through service setup, activation, and basic troubleshooting steps.
• Escalate complex issues to appropriate departments or senior support staff.
• Process customer requests, such as plan changes, service activations, and account updates.
• Maintain accurate customer records and document all interactions in the CRM system.
• Adhere to company policies, procedures, and quality standards.
• Strive to achieve high levels of customer satisfaction and first-call resolution.
• Continuously learn about new products, services, and support procedures.

Conocimientos

Customer service

Communication skills

Problem solving

Active listening

Multitasking

Team player

CRM systems

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Placements24 in South Africa is seeking a Telecom Customer Service Representative in Soweto, Gauteng to handle inquiries, resolve issues and deliver a positive customer experience across telecom services.

You will respond via phone, email and chat, assist with billing, setup and troubleshooting, and escalate complex issues when needed. The role offers hybrid work, training and opportunities for progression.