Hybrid Customer Support Specialist

Placements24; Kempton Park; Híbrido; ZAR 210.000 - 330.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Health insurance contributions

Career advancement opportunities

Paid training programs

Team-building activities

Employee discount on company products

Performance incentives and bonuses

Access to modern office facilities

Supportive and friendly work culture

Descripción de la vacante

Placements24 is seeking a dedicated Customer Support Representative for a hybrid role in Gauteng. You will be the first point of contact, delivering timely assistance across phone, email, and live chat while maintaining high customer satisfaction.

Join a team that values growth, provides paid training, health insurance contributions, and opportunities for advancement. The role emphasizes clear communication, teamwork, and delivering a positive customer experience daily.

Formación

• Prior experience in a customer service or call center is preferred.
• Strong communication and interpersonal skills.
• Proficiency with computers and common software applications.
• Ability to multitask and manage time effectively.

Responsabilidades

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products and services.
• Guide customers through troubleshooting steps and product usage.
• Document customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team.
• Assist in training new customer support staff.
• Maintain a high level of customer satisfaction.
• Process orders, forms, and applications as needed.

Conocimientos

Customer service

Communication

Time management

Teamwork

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a dedicated Customer Support Representative for a hybrid role in Gauteng. You will be the first point of contact, delivering timely assistance across phone, email, and live chat while maintaining high customer satisfaction.

Join a team that values growth, provides paid training, health insurance contributions, and opportunities for advancement. The role emphasizes clear communication, teamwork, and delivering a positive customer experience daily.