Telecom Support Specialist - Hybrid, Growth & Training

Placements24; East London; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage with bonuses

Medical and retirement benefits

Hybrid work model

Job summary

Placements24 is seeking a friendly Telecom Customer Support Representative for a hybrid role in East London. You will handle inquiries by phone, email, and chat, troubleshoot service issues, and guide customers through setup and account management.

A strong focus on clear communication and problem-solving is essential. The role includes on-site collaboration and structured training, with a competitive hourly wage and benefits package.

Qualifications

• Must have excellent communication and listening skills.
• Ability to explain technical information to non-technical users.
• Experience in customer service preferred, telecom/tech advantageous.
• Proficient with computers and common software applications.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Troubleshoot issues related to internet, mobile, and landline services.
• Provide information on products, billing, and promotions.
• Guide customers through setup, troubleshooting, and account management.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to technical teams.

Skills

Communication

Active listening

Interpersonal skills

Problem solving

Education

High school diploma

Some college or technical training

Tools

CRM system

Job description

Placements24 is seeking a friendly Telecom Customer Support Representative for a hybrid role in East London. You will handle inquiries by phone, email, and chat, troubleshoot service issues, and guide customers through setup and account management.

A strong focus on clear communication and problem-solving is essential. The role includes on-site collaboration and structured training, with a competitive hourly wage and benefits package.