Hybrid Telecom Support Specialist — Growth & Training

Placements24; Upington; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Training provided

Career progression

Zusammenfassung

Placements24 is seeking a Customer Service Representative for a hybrid role based in or near Upington, Northern Cape. You will handle inquiries by phone, email, and chat, provide basic troubleshooting for telecom services, and assist with billing and account management.

You will document interactions in the CRM, strive for high customer satisfaction and first-call resolution, and follow data privacy guidelines.

Qualifikationen

• High school diploma or equivalent.
• Experience in customer service or call center, preferably telecom.
• Excellent verbal and written communication.
• Proficiency with CRM software and ticketing systems.
• Ability to work independently and in hybrid team.

Aufgaben

• Respond to inquiries via phone, email, and chat promptly.
• Provide technical support for telecom services (internet, mobile, TV).
• Assist with billing, service changes, and account management.
• Troubleshoot issues and escalate when needed.
• Educate customers on features and updates.
• Maintain CRM records of interactions.
• Aim for high customer satisfaction and first-call resolution.
• Adhere to data privacy and company policies.
• Identify upsell/cross-sell opportunities where appropriate.

Kenntnisse

Customer service

Communication

Problem solving

Active listening

Multichannel support

Ausbildung

High School Diploma

Tools

CRM software

Ticketing systems

Jobbeschreibung

Placements24 is seeking a Customer Service Representative for a hybrid role based in or near Upington, Northern Cape. You will handle inquiries by phone, email, and chat, provide basic troubleshooting for telecom services, and assist with billing and account management.

You will document interactions in the CRM, strive for high customer satisfaction and first-call resolution, and follow data privacy guidelines.