Hybrid Technical Support Specialist: Troubleshooter
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a skilled Technical Support Representative to join their technology support team in Polokwane. You will provide critical technical assistance to users, diagnose software and hardware issues, and guide users with clear, step-by-step solutions.
The role emphasizes problem-solving, strong communication, and a hybrid work model in Limpopo, offering professional development and health benefits.
Qualifications
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of computer hardware, operating systems, and common software applications.
- Excellent problem-solving and analytical skills.
- Proficiency in troubleshooting network connectivity issues.
Responsibilities
- Provide technical support via phone, email, and remote access tools to resolve user issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through step-by-step solutions and document technical procedures.
- Escalate unresolved issues to senior support staff or specialized teams.
- Contribute to the IT knowledge base by documenting common issues and resolutions.
Skills
Education
Tools
Job description
Placements24 is seeking a skilled Technical Support Representative to join their technology support team in Polokwane. You will provide critical technical assistance to users, diagnose software and hardware issues, and guide users with clear, step-by-step solutions.
The role emphasizes problem-solving, strong communication, and a hybrid work model in Limpopo, offering professional development and health benefits.
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