Hybrid IT Support Specialist — Telecom Networks

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based increases

Health insurance

Retirement plan

Annual leave

Sick leave

IT certifications

Team environment

Hybrid work model

Job summary

Placements24 in Polokwane is seeking a dedicated IT Support Specialist to maintain telecommunications network infrastructure and support internal IT systems. You will diagnose and resolve hardware, software, and network issues, assist end-users, and contribute to system maintenance in a hybrid work setting.

The ideal candidate has strong analytical skills, is proactive, and demonstrates excellent customer service and communication abilities to thrive in a dynamic environment.

Qualifications

• Proven experience in IT support, with emphasis on network environments.
• Strong understanding of OS, networking protocols (TCP/IP, DNS, DHCP) and common software.
• Experience troubleshooting network connectivity and hardware issues.
• Familiarity with telecommunications systems is a plus.
• Excellent customer service and clear communication skills.
• Ability to work effectively in a hybrid setup in Polokwane.

Responsibilities

• Provide first- and second-level technical support to end-users regarding IT and telecom network issues.
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Install, configure, and maintain computer systems, software, and network devices.
• Monitor network performance and security, implementing necessary adjustments.
• Document IT support procedures and maintain an up-to-date knowledge base.
• Assist with the implementation of new IT and telecommunications systems and upgrades.

Skills

IT support

Networking

TCP/IP

DNS/DHCP

Troubleshooting

Customer service

Hybrid work

Job description

Placements24 in Polokwane is seeking a dedicated IT Support Specialist to maintain telecommunications network infrastructure and support internal IT systems. You will diagnose and resolve hardware, software, and network issues, assist end-users, and contribute to system maintenance in a hybrid work setting.

The ideal candidate has strong analytical skills, is proactive, and demonstrates excellent customer service and communication abilities to thrive in a dynamic environment.