Hybrid Customer Care Specialist - Benoni

Placements24; Benoni; Hybrid; ZAR 70.000 - 86.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Training and development programs

Career progression opportunities

Standard employee benefits

Collaborative team environment

Respected company in Benoni

Zusammenfassung

Placements24 is seeking a dedicated Customer Support Agent for our client in Benoni, Gauteng. This role offers a hybrid schedule combining in-office days with remote work, enabling flexible support to customers across channels.

You will handle inquiries, resolve issues, and document interactions in the CRM, contributing to high satisfaction, while collaborating with colleagues to meet performance metrics. The position requires excellent communication, problem-solving, and the ability to manage

Qualifikationen

• High school diploma or equivalent required; further qualifications are a plus.
• Previous experience in customer support or contact center roles preferred.
• Excellent verbal and written communication skills essential.
• Strong problem-solving and active listening abilities required.
• Familiarity with CRM software and helpdesk ticketing systems desired.

Aufgaben

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot issues, identify root causes, and implement solutions.
• Escalate complex problems to appropriate departments when needed.
• Maintain detailed records in the CRM system.
• Assist customers with order processing, account management, and general inquiries.
• Aim to meet performance metrics for customer satisfaction and resolution times.
• Gather customer feedback for service improvements.
• Participate in remote and in-office training sessions.

Kenntnisse

Verbal communication

Written communication

Problem solving

Active listening

CRM familiarity

Helpdesk software

Multitasking

Independent worker

Team player

Professional demeanor

Ausbildung

High school diploma

Tools

CRM software

Helpdesk ticketing systems

Jobbeschreibung

Placements24 is seeking a dedicated Customer Support Agent for our client in Benoni, Gauteng. This role offers a hybrid schedule combining in-office days with remote work, enabling flexible support to customers across channels.

You will handle inquiries, resolve issues, and document interactions in the CRM, contributing to high satisfaction, while collaborating with colleagues to meet performance metrics. The position requires excellent communication, problem-solving, and the ability to manage