Hybrid Customer Support Specialist – E-commerce

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career growth

Training programs

Employee discounts

Friendly environment

Medical aid and provident fund

Job summary

Placements24 in Centurion, Gauteng, is seeking a Customer Support Representative to join a fast-paced e-commerce team. The role combines remote tasks with in-office duties at our Centurion hub. You will handle inquiries about orders, products, and services, providing first-contact resolutions, and ensuring excellent customer experiences.

A hybrid schedule and collaborative environment are offered. Ideal candidates have prior customer service experience, strong English communication, and

Qualifications

• Experience in customer service or call center roles.
• Strong written and verbal English communication.
• Proficient with CRM systems and helpdesk tools.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, order status, and company policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Escalate complex issues to the relevant departments or supervisors when necessary.
• Process customer returns, exchanges, and refunds according to company guidelines.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and suggest solutions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Assist in training new support staff on procedures and best practices.

Skills

Customer service

CRM proficiency

Written & verbal English

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Live chat tools

Job description

Placements24 in Centurion, Gauteng, is seeking a Customer Support Representative to join a fast-paced e-commerce team. The role combines remote tasks with in-office duties at our Centurion hub. You will handle inquiries about orders, products, and services, providing first-contact resolutions, and ensuring excellent customer experiences.

A hybrid schedule and collaborative environment are offered. Ideal candidates have prior customer service experience, strong English communication, and