Hybrid Enterprise Support Executive

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Executive salary + bonus

Medical & retirement benefits

Professional development

Hybrid work

Paid time off

Job summary

Placements24 in Benoni, Gauteng seeks a seasoned Customer Support Executive to manage enterprise client relationships and deliver exceptional support to strategic accounts. You will collaborate with sales, technical and product teams to ensure seamless service delivery, address complex inquiries, and drive client success with proactive problem solving.

A hybrid work model is offered, balancing office and remote responsibilities.

Qualifications

• Minimum of 5 years in customer support or account management with enterprise focus.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of enterprise IT environments and needs.
• Experience with CRM software and customer support tools.
• Ability to work in a hybrid office/remote model.

Responsibilities

• Manage a portfolio of enterprise accounts as primary contact for support.
• Resolve complex customer issues with timely, professional solutions.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Collaborate with sales, technical, and product teams to ensure service delivery.
• Document interactions and feedback in the CRM system.
• Contribute to development of support strategies and best practices.
• Gather feedback to inform product enhancements.

Skills

Enterprise relationships

CRM proficiency

Cross-functional collaboration

Communication skills

Problem solving

SaaS/Tech experience

Hybrid work adaptability

Tools

CRM software

Job description

Placements24 in Benoni, Gauteng seeks a seasoned Customer Support Executive to manage enterprise client relationships and deliver exceptional support to strategic accounts. You will collaborate with sales, technical and product teams to ensure seamless service delivery, address complex inquiries, and drive client success with proactive problem solving.

A hybrid work model is offered, balancing office and remote responsibilities.