Hybrid Retail Customer Success Specialist

Placements24; Stellenbosch; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts on merchandise

Training and professional development

Job summary

Placements24 is seeking a friendly Retail Customer Service Specialist for a store location in Paarl. The role focuses on delivering outstanding service, handling inquiries, and ensuring a smooth shopping experience with a hybrid work option.

You will manage returns, product information, and assist with transactions while maintaining a welcoming store environment and strong product knowledge.

Qualifications

• Previous experience in customer service.
• Excellent communication, listening and problem-solving skills.
• Proficiency with CRM software and POS systems.
• Ability to handle stressful situations with patience and professionalism.
• Strong organizational skills and ability to multitask.

Responsibilities

• Provide prompt, courteous, and knowledgeable customer service in person, over the phone, and via email.
• Assist customers with product inquiries, order placement, and general information.
• Process customer transactions, including sales, returns, exchanges, and warranty claims.
• Resolve customer complaints and issues effectively and escalate when necessary.
• Maintain a thorough understanding of products, services, and store policies.
• Contribute to maintaining a positive and welcoming store atmosphere.

Skills

Customer service

Communication

Problem solving

Multitasking

Stress management

Tools

CRM software

POS systems

Job description

Placements24 is seeking a friendly Retail Customer Service Specialist for a store location in Paarl. The role focuses on delivering outstanding service, handling inquiries, and ensuring a smooth shopping experience with a hybrid work option.

You will manage returns, product information, and assist with transactions while maintaining a welcoming store environment and strong product knowledge.