Hybrid Multichannel Support Agent – Growth & Care

Adeo South Africa Limited; South Africa; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Career growth

Hybrid work model

Job summary

Adeo South Africa Limited in Randburg is seeking a Customer Support Representative to join our office. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

In this hybrid role, you will respond via phone, email, and chat; troubleshoot problems; document interactions in the CRM; and educate customers on product features while collaborating with sales and technical teams to deliver seamless support.

Qualifications

• High school diploma or equivalent; relevant certifications are a plus.
• Proven experience in a customer support or client service role.
• Exceptional verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot customer issues and provide effective solutions.
• Document interactions in the CRM system.
• Educate customers on product features and benefits.
• Collaborate with sales and technical teams to support customers.

Skills

Customer service experience

Excellent communication

CRM proficiency

Problem-solving

Work under pressure

Education

High school diploma

Certifications a plus

Tools

CRM software

Job description

Adeo South Africa Limited in Randburg is seeking a Customer Support Representative to join our office. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

In this hybrid role, you will respond via phone, email, and chat; troubleshoot problems; document interactions in the CRM; and educate customers on product features while collaborating with sales and technical teams to deliver seamless support.