Multichannel Support Agent (2-Month Contract)

Adeo South Africa Limited; South Africa; Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Career growth

Hybrid work model

Zusammenfassung

Adeo South Africa Limited in Randburg is seeking a Customer Support Representative to join our office. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

In this hybrid role, you will respond via phone, email, and chat; troubleshoot problems; document interactions in the CRM; and educate customers on product features while collaborating with sales and technical teams to deliver seamless support.

Qualifikationen

• High school diploma or equivalent; relevant certifications are a plus.
• Proven experience in a customer support or client service role.
• Exceptional verbal and written communication skills.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot customer issues and provide effective solutions.
• Document interactions in the CRM system.
• Educate customers on product features and benefits.
• Collaborate with sales and technical teams to support customers.

Kenntnisse

Customer service experience

Excellent communication

CRM proficiency

Problem-solving

Work under pressure

Ausbildung

High school diploma

Certifications a plus

Tools

CRM software

Jobbeschreibung

About the Role Our client is seeking a dedicated Customer Support Representative to join their thriving office in Randburg. In this crucial role, you will serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will contribute to customer retention and satisfaction by providing prompt, accurate, and empathetic support. This role offers an excellent opportunity to hone your customer service skills within a dynamic team and a company that values its clients. The ideal candidate is detail-oriented, proactive, and possesses excellent communication abilities.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and chat platforms.
• Troubleshoot customer issues, providing effective solutions and guidance.
• Document customer interactions and support activities accurately in the CRM system.
• Educate customers on product features and benefits to enhance their experience.
• Collaborate with sales and technical teams to ensure comprehensive customer support.

Requirements

• High school diploma or equivalent required; relevant certifications are a plus.
• Proven experience in a customer support or client service role.
• Exceptional verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving skills and the ability to work efficiently under pressure.

Benefits

• Competitive salary with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• Hybrid work model balancing office and remote flexibility.
• A positive and collaborative team atmosphere.