Hybrid IT Support Desk Analyst

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work options

Health insurance

Retirement plan

IT certifications support

Collaborative team environment

Job summary

Placements24 is seeking a customer-focused Support Desk Analyst to join our Upington team in a hybrid role. You will provide timely, effective technical and non-technical support to end-users, troubleshoot issues, and maintain a positive user experience.

Key responsibilities include handling tickets, documenting actions, and collaborating with IT colleagues to resolve problems. Proficiency with Windows and macOS, strong communication, and time management are essential for success in this

Qualifications

• Experience in IT helpdesk or support desk environment.
• Strong knowledge of Windows and macOS and common office software.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide first-line end-user support via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Document requests and resolutions in the helpdesk system.
• Escalate unresolved issues to appropriate IT teams.
• Assist users with setup and troubleshooting of various applications.

Skills

Customer service

Troubleshooting

Communications

Time management

Tools

Helpdesk software

Remote support tools

Ticketing system

Job description

Placements24 is seeking a customer-focused Support Desk Analyst to join our Upington team in a hybrid role. You will provide timely, effective technical and non-technical support to end-users, troubleshoot issues, and maintain a positive user experience.

Key responsibilities include handling tickets, documenting actions, and collaborating with IT colleagues to resolve problems. Proficiency with Windows and macOS, strong communication, and time management are essential for success in this