IT Support Apprentice — Hybrid, Mentorship & Certifications

Placements24; Kempton Park; Hybride; ZAR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Structured apprenticeship program

Mentorship from IT professionals

Opportunity to gain industry certifica

Hybrid work arrangement

Career growth within a growing tech公司

Résumé du poste

Placements24 in South Africa seeks a Trainee IT Support Specialist in Tembisa, Gauteng. This apprenticeship provides practical experience and formal training in IT support, with hands-on exposure to hardware, software, and networks.

You'll join a dedicated IT team, receive mentorship, and pursue industry certifications. The role offers a hybrid work model and a clear pathway to a solid foundation in IT support and customer service.

Qualifications

• Grade 12 or equivalent; post-m matric IT qualification is a plus.
• Strong interest in information technology and customer service.
• Basic knowledge of computer hardware, operating systems, and common software.
• Willingness to learn and adapt in a hybrid work environment.

Responsabilités

• Provide first-level IT support to end-users via phone, email, and in person.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer hardware and software.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support IT projects and initiatives.
• Ensure adherence to IT security policies.
• Escalate complex issues to senior staff when needed.

Connaissances

IT interest

Customer service

Problem-solving

Teamwork

Willingness to learn

Formation

Grade 12 Certificate

Post-matric IT qualification (advantage)

Outils

Ticketing system

Remote support tools

Description du poste

Placements24 in South Africa seeks a Trainee IT Support Specialist in Tembisa, Gauteng. This apprenticeship provides practical experience and formal training in IT support, with hands-on exposure to hardware, software, and networks.

You'll join a dedicated IT team, receive mentorship, and pursue industry certifications. The role offers a hybrid work model and a clear pathway to a solid foundation in IT support and customer service.