IT Support Apprentice — Hands-On Tech & Mentorship

Placements24; Mbombela (Nelspruit); On-site; ZAR 45,000 - 73,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from IT professionals

Exposure to IT hardware, software &网络

Career progression within IT

Structured apprenticeship program

Job summary

Placements24 in Nelspruit is seeking a Junior IT Support Technician Apprentice. You will provide first-level end-user support, install and maintain hardware and software, and help resolve technical issues under mentorship.

This structured apprenticeship offers hands-on experience with IT systems, networking basics, and documentation, preparing you for a career in IT support within a corporate environment. Based in Nelspruit, you will work with experienced professionals and gain practical skills.

Qualifications

• High school diploma or equivalent; IT cert or diploma advantageous.
• Basic knowledge of computer hardware, operating systems and common software.
• Understanding of networking fundamentals (TCP/IP, LAN/WAN).
• Strong troubleshooting, customer service and teamwork abilities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Perform routine system maintenance and updates.
• Assist in managing IT inventory and asset tracking.
• Create and maintain IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff.
• Participate in IT projects as assigned.

Skills

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

CompTIA A+ or IT diploma

Tools

Windows OS

macOS

Office software

Job description

Placements24 in Nelspruit is seeking a Junior IT Support Technician Apprentice. You will provide first-level end-user support, install and maintain hardware and software, and help resolve technical issues under mentorship.

This structured apprenticeship offers hands-on experience with IT systems, networking basics, and documentation, preparing you for a career in IT support within a corporate environment. Based in Nelspruit, you will work with experienced professionals and gain practical skills.