Apprentice IT Support Technician — Hands-On Training

Placements24; Mbombela (Nelspruit); On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Hands-on training

Mentorship

Career advancement

Competitive salary

IT team support

Continuous learning

Job summary

Placements24 is seeking an entry-level IT Support Technician Apprentice in Nelspruit, Mpumalanga. You will gain hands-on experience supporting IT systems, troubleshooting hardware and software, and assisting users in our Nelspruit office.

The role emphasizes problem-solving, communication, and a proactive attitude. It offers structured training, mentorship, and a clear path to advance within IT.

Qualifications

• Must have a degree or relevant certification in Information Technology or Computer Science.
• Strong problem-solving and diagnostic abilities are essential.
• Excellent communication and interpersonal skills are required.
• Eager to learn and adapt to new IT solutions.

Responsibilities

• Provide first-level IT support to end-users via multiple channels.
• Install, configure, and maintain hardware, software, networking equipment, printers.
• Diagnose issues and resolve hardware and software problems.
• Assist with user accounts and access permissions.
• Maintain system updates, patches, and regular maintenance.
• Respond to support tickets promptly.
• Document procedures and user guides.
• Assist in IT inventory and asset tracking.
• Collaborate with senior IT staff on complex issues.
• Adhere to IT security policies and processes.

Skills

Problem-solving

Communication skills

Eagerness to learn

Team player

Education

Degree or certification in Information Technology or Computer Science

Job description

Placements24 is seeking an entry-level IT Support Technician Apprentice in Nelspruit, Mpumalanga. You will gain hands-on experience supporting IT systems, troubleshooting hardware and software, and assisting users in our Nelspruit office.

The role emphasizes problem-solving, communication, and a proactive attitude. It offers structured training, mentorship, and a clear path to advance within IT.