Hybrid IT Helpdesk Analyst in Welkom | Health Benefits

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement fund benefits

Cross-training and professional dev

Job summary

Placements24 is seeking a dedicated IT Helpdesk Analyst in Welkom, Free State, to support staff in a hybrid work setting. You will be the first point of contact for IT issues, diagnosing and resolving problems to minimize downtime and disruption.

The role requires strong customer service, 1–3 years of helpdesk experience, and familiarity with Windows, macOS, AD, and networking. Apply to join a collaborative team with growth opportunities.

Qualifications

• 1–3 years in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
• Experience with IT ticketing systems like Spiceworks or Freshdesk.

Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Install, configure, and troubleshoot hardware, software, and network issues for end-users.
• Provide support for desktop applications, operating systems, and peripherals.
• Manage user accounts, permissions, and access controls.
• Maintain IT inventory and asset records.
• Assist with setup and maintenance of meeting room technology.
• Create and update IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff or vendors.
• Participate in IT projects and system upgrades.
• Ensure adherence to IT policies and security best practices.

Skills

Windows troubleshooting

macOS support

Office 365

Active Directory

Networking basics

Ticketing systems

Customer service

Education

CompTIA A+

Tools

Spiceworks

Freshdesk

Job description

Placements24 is seeking a dedicated IT Helpdesk Analyst in Welkom, Free State, to support staff in a hybrid work setting. You will be the first point of contact for IT issues, diagnosing and resolving problems to minimize downtime and disruption.

The role requires strong customer service, 1–3 years of helpdesk experience, and familiarity with Windows, macOS, AD, and networking. Apply to join a collaborative team with growth opportunities.