Hybrid Insurance Customer Care Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Retirement benefits

Training in insurance products

Team environment

Job summary

Placements24 in Mahikeng is seeking an Insurance Customer Service Specialist to support policyholders and resolve inquiries about policies and billing. You will be the friendly, professional link between customers and the company, ensuring a positive service experience.

The role requires excellent communication, strong problem-solving, and the ability to multitask in a fast-paced environment. Hybrid work and benefits like health insurance and retirement plans are offered to a collaborative team.

Qualifications

• Proven experience in a customer service role within the financial or insurance sector.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding policies, billing, and coverage.
• Assist customers with policy changes, updates, and cancellations.
• Provide information on new products and services, guiding customers to the best options for their needs.
• Process payments and assist with billing inquiries and adjustments.
• Handle customer complaints effectively and elevate complex issues to the appropriate departments.
• Maintain accurate customer records and ensure all interactions are logged appropriately.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Multitasking

Tools

CRM software

Office software

Job description

Placements24 in Mahikeng is seeking an Insurance Customer Service Specialist to support policyholders and resolve inquiries about policies and billing. You will be the friendly, professional link between customers and the company, ensuring a positive service experience.

The role requires excellent communication, strong problem-solving, and the ability to multitask in a fast-paced environment. Hybrid work and benefits like health insurance and retirement plans are offered to a collaborative team.