Insurance Customer Service Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Retirement benefits

Training in insurance products

Team environment

Job summary

Placements24 in Mahikeng is seeking an Insurance Customer Service Specialist to support policyholders and resolve inquiries about policies and billing. You will be the friendly, professional link between customers and the company, ensuring a positive service experience.

The role requires excellent communication, strong problem-solving, and the ability to multitask in a fast-paced environment. Hybrid work and benefits like health insurance and retirement plans are offered to a collaborative team.

Qualifications

• Proven experience in a customer service role within the financial or insurance sector.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding policies, billing, and coverage.
• Assist customers with policy changes, updates, and cancellations.
• Provide information on new products and services, guiding customers to the best options for their needs.
• Process payments and assist with billing inquiries and adjustments.
• Handle customer complaints effectively and elevate complex issues to the appropriate departments.
• Maintain accurate customer records and ensure all interactions are logged appropriately.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Multitasking

Tools

CRM software

Office software

Job description

About the Role

Our client is seeking a friendly and professional Insurance Customer Service Specialist to join their team in Mahikeng. This role is dedicated to providing exceptional support to policyholders, addressing their inquiries, and resolving issues related to their insurance policies. You will be a vital link between the company and its customers, ensuring a positive and seamless experience. This is an excellent opportunity for an individual with strong interpersonal skills to build a career in the customer-centric side of the insurance industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding policies, billing, and coverage.
• Assist customers with policy changes, updates, and cancellations.
• Provide information on new products and services, guiding customers to the best options for their needs.
• Process payments and assist with billing inquiries and adjustments.
• Handle customer complaints effectively and elevate complex issues to the appropriate departments.
• Maintain accurate customer records and ensure all interactions are logged appropriately.

Requirements

• Proven experience in a customer service role, preferably within the financial or insurance sector.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine desire to help customers and provide outstanding service.

Benefits

• Competitive salary.
• Hybrid work arrangement for a flexible work-life balance.
• Health insurance and retirement benefits.
• Opportunities for training in insurance products and customer service excellence.
• A positive and collaborative team environment.