Hybrid Customer Service Specialist - Growth & Benefits

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Retirement benefits

Career progression

Inclusive workplace culture

Job summary

Placements24 is seeking a friendly Customer Service Officer for our client in Mahikeng. You will handle inquiries, resolve issues, and provide information about products and services to ensure exceptional service within a collaborative team.

The role emphasizes strong communication, empathy, and a patient, customer-focused approach while offering a hybrid work arrangement and opportunities for growth.

Qualifications

• High school diploma or equivalent; additional customer service training is a plus.
• Demonstrated experience in a customer service role.
• Excellent interpersonal and communication skills, written and verbal.
• Proficiency in standard office software and basic CRM systems.
• Patient, empathetic, customer-focused approach.

Responsibilities

• Address customer inquiries and concerns promptly via multiple channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with processing orders, returns, and exchanges.
• Document customer interactions and resolutions in the CRM database.
• Proactively identify customer needs and suggest appropriate solutions or products.

Skills

Communication

Empathy

Interpersonal skills

Problem solving

Education

High school diploma

Tools

CRM systems

MS Office

Job description

Placements24 is seeking a friendly Customer Service Officer for our client in Mahikeng. You will handle inquiries, resolve issues, and provide information about products and services to ensure exceptional service within a collaborative team.

The role emphasizes strong communication, empathy, and a patient, customer-focused approach while offering a hybrid work arrangement and opportunities for growth.