Hybrid Hotel Operations Leader

Placements24; George; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental coverage

Employee discounts on stays

Growth opportunities

Hybrid work flexibility

Job summary

Placements24 is seeking a proactive Hybrid Hotel Operations Supervisor to oversee daily operations near George, balancing on-site management with strategic planning for guest experiences and team performance.

The role involves supervising front desk, housekeeping, and F&B, implementing standards, managing budgets, and resolving guest issues. This position offers growth within the hospitality sector and a dynamic work environment.

Qualifications

• Proven supervisory experience in hotel operations.
• Strong leadership and guest service skills.
• Experience with hotel management systems and brand standards.

Responsibilities

• Supervise daily operations of front desk, housekeeping, and F&B departments.
• Train, mentor, and manage hotel staff to sustain a productive work environment.
• Implement and enforce hotel policies and service standards to ensure guest satisfaction.
• Manage inventory, procurement, and budget adherence for relevant departments.
• Address and resolve guest complaints promptly and professionally, escalating when necessary.
• Conduct regular operational audits and implement improvements to enhance efficiency and guest experience.

Skills

Leadership

Communication

Interpersonal Skills

Conflict Resolution

Guest Service

Operational Thinking

Education

Hospitality Management Degree

Tools

Hotel Management Systems

Inventory & Procurement

Budgeting

Job description

Placements24 is seeking a proactive Hybrid Hotel Operations Supervisor to oversee daily operations near George, balancing on-site management with strategic planning for guest experiences and team performance.

The role involves supervising front desk, housekeeping, and F&B, implementing standards, managing budgets, and resolving guest issues. This position offers growth within the hospitality sector and a dynamic work environment.