Hybrid Hotel Operations Supervisor

Placements24; George; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental coverage

Employee discounts on stays

Growth opportunities

Hybrid work flexibility

Job summary

Placements24 is seeking a proactive Hybrid Hotel Operations Supervisor to oversee daily operations near George, balancing on-site management with strategic planning for guest experiences and team performance.

The role involves supervising front desk, housekeeping, and F&B, implementing standards, managing budgets, and resolving guest issues. This position offers growth within the hospitality sector and a dynamic work environment.

Qualifications

• Proven supervisory experience in hotel operations.
• Strong leadership and guest service skills.
• Experience with hotel management systems and brand standards.

Responsibilities

• Supervise daily operations of front desk, housekeeping, and F&B departments.
• Train, mentor, and manage hotel staff to sustain a productive work environment.
• Implement and enforce hotel policies and service standards to ensure guest satisfaction.
• Manage inventory, procurement, and budget adherence for relevant departments.
• Address and resolve guest complaints promptly and professionally, escalating when necessary.
• Conduct regular operational audits and implement improvements to enhance efficiency and guest experience.

Skills

Leadership

Communication

Interpersonal Skills

Conflict Resolution

Guest Service

Operational Thinking

Education

Hospitality Management Degree

Tools

Hotel Management Systems

Inventory & Procurement

Budgeting

Job description

About the Role

Our client seeks a proactive and detail-oriented Hybrid Hotel Operations Supervisor to oversee daily operations at their facility near George . This role requires a balance of on-site management and strategic planning, ensuring seamless guest experiences and efficient team performance. You will be responsible for supervising front desk, housekeeping, and F&B departments, implementing operational improvements, and upholding high standards of service. The ideal candidate thrives in a dynamic environment, possesses strong leadership skills, and is adept at managing both immediate operational needs and long-term strategic goals, contributing to the overall success and reputation of the hotel.

Key Responsibilities

• Supervise daily operations of front desk , housekeeping, and food & beverage departments, ensuring smooth service delivery.
• Train, mentor, and manage hotel staff, fostering a positive and productive work environment.
• Implement and enforce hotel policies and service standards to ensure guest satisfaction.
• Manage inventory, procurement, and budget adherence for relevant departments.
• Address and resolve guest complaints promptly and professionally, escalating when necessary.
• Conduct regular operational audits and implement improvements to enhance efficiency and guest experience.

Requirements

• Proven experience in hotel operations, preferably in a supervisory or management capacity.
• Strong understanding of hotel management systems and operational procedures.
• Excellent leadership , communication, and interpersonal skills.
• Ability to work effectively in a hybrid model, balancing on-site responsibilities with remote tasks.
• Proficiency in conflict resolution and guest service recovery techniques.
• A track record of improving operational efficiency and guest satisfaction metrics.

Benefits

• Competitive annual salary with potential for performance incentives.
• Comprehensive medical and dental coverage.
• Employee discounts on hotel stays and services.
• Opportunities for professional growth and development within the hospitality sector.
• A dynamic work environment with a blend of on-site and remote flexibility.