Hybrid Entry-Level Customer Service Specialist

Placements24; Bloemfontein; Hybride; ZAR 180 000 - 220 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Competitive starting salary

Medical aid

Paid annual leave

Hybrid work arrangement

Supportive team environment

Career advancement

Employee assistance program

Résumé du poste

Placements24 in Bloemfontein is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries about services, billing, and general support. This entry-level role includes comprehensive training and a hybrid work model with both office days and remote work.

You will assist with account questions, troubleshoot basic issues, and educate customers on self-service tools while following scripts to ensure consistent service and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to learn new software quickly.
• Customer-oriented attitude with a passion for helping others.
• Ability to work effectively both independently and as part of a team.
• Availability to work scheduled shifts, including some weekends if required.

Responsabilités

• Handle inbound customer calls, emails, and chat messages in a timely and professional manner.
• Provide information about company products, services, pricing, and promotions.
• Assist customers with account inquiries, billing explanations, and service changes.
• Troubleshoot basic technical issues related to telecommunication services.
• Resolve customer complaints and concerns with empathy and efficiency.
• Accurately record customer interactions and resolutions in the customer management system.
• Educate customers on available self-service tools and resources.
• Follow communication scripts and company guidelines to ensure consistent service delivery.
• Collaborate with team members to achieve departmental goals and improve customer satisfaction.
• Escalate complex issues to senior representatives or supervisors as needed.

Connaissances

Communication

Customer service

Teamwork

Formation

High school diploma or equivalent

Description du poste

Placements24 in Bloemfontein is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries about services, billing, and general support. This entry-level role includes comprehensive training and a hybrid work model with both office days and remote work.

You will assist with account questions, troubleshoot basic issues, and educate customers on self-service tools while following scripts to ensure consistent service and customer satisfaction.