Customer Support Agent - Entry Level

Placements24; Benoni; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive training program

Opportunities for career progression

Medical aid contribution

Provident fund participation

Paid leave entitlement

Supportive team culture

Mentorship from experienced pros

Exposure to varied CS roles

Job summary

Placements24 in Benoni, Gauteng, is seeking an enthusiastic Entry Level Customer Support Agent for a hybrid role combining in-office learning with remote work flexibility. You will be the primary contact, handling inquiries, providing product information, and resolving basic issues.

This position offers comprehensive training and opportunities for growth within a supportive team, ideal for those starting a career in customer service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong interpersonal skills and friendly demeanor.
• Basic computer proficiency and ability to learn new software quickly.
• A strong willingness to learn and develop customer service skills.
• Ability to work both independently and as part of a team.
• Good listening skills and attention to detail.
• Reliable and punctual with a strong work ethic.
• Prior customer-facing experience is a plus but not essential.
• Adaptability to a dynamic work environment.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Provide clear information regarding services and products.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests, orders, or account updates.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to senior agents or relevant departments.
• Follow communication scripts and company guidelines.
• Gather customer feedback to identify areas for improvement.
• Contribute to team efforts and assist colleagues when required.
• Learn and adapt to new products, services, and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Team player

Willingness to learn

Education

High school diploma

Job description

About the Role

Our client is seeking an enthusiastic and diligent Entry Level Customer Support Agent to join their vibrant team in Benoni, Gauteng . This hybrid role offers a fantastic opportunity to kick-start your career in customer service, blending in-office learning and collaboration with remote work flexibility. You will be the primary point of contact for customers, providing essential support, answering inquiries, and resolving basic issues. The ideal candidate is eager to learn, possesses strong communication skills, and has a positive attitude towards helping others. We are looking for motivated individuals who are keen to develop their skills within a supportive team environment. This position is key to ensuring a positive customer experience and contributing to the company's reputation for excellent service. You will receive comprehensive training and ongoing support to help you succeed. This role is designed for individuals looking for a stable and rewarding career path in customer care, with opportunities for growth and advancement within the organization.

Key Responsibilities

• Respond to customer inquiries through various channels (phone, email, chat).
• Provide clear and concise information regarding services and products.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests, orders, or account updates as needed.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to senior agents or relevant departments.
• Follow communication scripts and company guidelines.
• Gather customer feedback to identify areas for improvement.
• Contribute to team efforts and assist colleagues when required.
• Learn and adapt to new products, services, and procedures.

Requirements

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Basic computer proficiency and ability to learn new software quickly.
• A strong willingness to learn and develop customer service skills.
• Ability to work both independently and as part of a team.
• Good listening skills and attention to detail.
• Reliable and punctual with a strong work ethic.
• Prior customer-facing experience is a plus but not essential.
• Adaptability to a dynamic work environment.

Benefits

• Competitive entry-level salary.
• Hybrid work model.
• Comprehensive training program.
• Opportunities for career progression.
• Medical aid contribution.
• Provident fund participation.
• Paid leave entitlement.
• Supportive and friendly team culture.
• Mentorship from experienced professionals.
• Exposure to various aspects of the customer service industry.