Hybrid EdTech Support Specialist

Placements24; Klerksdorp; Ibrido; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Paid annual leave

Professional development

Hybrid work model

Team-building activities

Access to educational tech

Descrizione del lavoro

Placements24 is seeking a Customer Support Agent in Klerksdorp, North West, for a hybrid work model. You will handle inquiries, troubleshoot software issues, and guide users through features to maximize value.

Ideal candidates have proven customer support experience, strong communication, and comfort with CRM/helpdesk tools. The role emphasizes customer satisfaction and collaboration with in-office days.

Competenze

• Proven experience in a customer support or technical support role.
• Excellent verbal and written communication skills.
• Familiarity with CRM and helpdesk software.

Mansioni

• Respond to customer inquiries via phone, email, and chat with timely solutions.
• Troubleshoot software installation, configuration, and usage issues.
• Guide customers through product features to maximize value.
• Document interactions and resolutions in the support ticketing system.
• Escalate complex problems to internal teams when needed.
• Maintain and update knowledge base, FAQs, and user guides.
• Provide feedback to product teams for improvements.
• Adhere to SLAs and KPIs for response and resolution times.
• Assist in training new support team members.

Conoscenze

Customer support

Communication

Software literacy

Problem solving

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a Customer Support Agent in Klerksdorp, North West, for a hybrid work model. You will handle inquiries, troubleshoot software issues, and guide users through features to maximize value.

Ideal candidates have proven customer support experience, strong communication, and comfort with CRM/helpdesk tools. The role emphasizes customer satisfaction and collaboration with in-office days.