Hybrid-Remote Customer Care Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid annual leave

Hybrid work flexibility

Career development

Job summary

Placements24 is seeking a Customer Care Specialist to support clients primarily remotely, with potential hybrid days in Klerksdorp, North West. You will serve as a key liaison, handling inquiries with empathy and efficiency to maintain high customer satisfaction.

The role emphasizes professional communication, problem-solving, and adherence to SLAs, with a focus on documenting interactions in the CRM and contributing to knowledge base improvements.

Qualifications

• Minimum of 2 years in a customer service role.
• Excellent verbal and written English.
• Proficiency with CRM software and helpdesk ticketing systems.

Responsibilities

• Handle a high volume of inbound and outbound customer communications via phone, email, and chat.
• Provide product, service, and policy information clearly.
• Resolve issues promptly with aim for first-contact resolution.
• Document all interactions in the CRM accurately.
• Escalate complex issues to appropriate departments.
• Gather feedback to improve services and processes.
• Contribute to support documentation and knowledge base.

Skills

Communication

Problem-solving

Time management

Customer relationship

Remote work

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a Customer Care Specialist to support clients primarily remotely, with potential hybrid days in Klerksdorp, North West. You will serve as a key liaison, handling inquiries with empathy and efficiency to maintain high customer satisfaction.

The role emphasizes professional communication, problem-solving, and adherence to SLAs, with a focus on documenting interactions in the CRM and contributing to knowledge base improvements.