Hybrid Customer Support Specialist — Growth & Perks

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Medical aid options

Employee discounts

Pension fund benefits

Regular team feedback sessions

Paid time off

Job summary

Placements24 is seeking a Customer Support Agent for its Port Elizabeth, Eastern Cape operations. The role offers a hybrid work arrangement, with in-office days and remote days to handle inquiries across phone, email, and social channels.

You will be the first line of contact, resolving issues, processing orders, and providing product guidance to ensure a positive shopping experience and build customer loyalty. A patient, empathetic problem-solver is ideal for growth within the brand.

Qualifications

• Experience in customer service or call center is required.
• Excellent communication and active listening skills.
• Proficiency with CRM software and maintaining records.

Responsibilities

• Answer inquiries via phone, email, and social platforms.
• Resolve complaints and issues promptly to customers' satisfaction.
• Process orders, returns, and exchanges per policy.
• Provide accurate product information and guidance.
• Upsell or cross-sell relevant products or services.
• Maintain detailed customer records and documentation.
• Escalate complex issues to relevant departments.
• Contribute to team goals and uphold SLAs.
• Gather customer feedback to improve offerings.
• Adhere to company policies and procedures.

Skills

Customer service

Active listening

Communication skills

CRM systems

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a Customer Support Agent for its Port Elizabeth, Eastern Cape operations. The role offers a hybrid work arrangement, with in-office days and remote days to handle inquiries across phone, email, and social channels.

You will be the first line of contact, resolving issues, processing orders, and providing product guidance to ensure a positive shopping experience and build customer loyalty. A patient, empathetic problem-solver is ideal for growth within the brand.