Hybrid E‑commerce Social Media & Community Lead

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Hybrid/remote flexibility

Professional development

Job summary

Placements24 in Port Elizabeth, Eastern Cape, seeks an energetic E-commerce Social Media & Community Manager to join our client's team in a hybrid role. You will develop content, manage daily interactions, and implement strategies to grow followers and foster a loyal customer community.

The ideal candidate loves social media, understands e-commerce dynamics, and communicates with clarity. You will collaborate with marketing and customer service to ensure a consistent brand voice and measurable

Qualifications

• Proven experience as a Social Media Manager or Community Manager in e-commerce.
• Experience creating engaging social content and managing online communities.
• Excellent written and verbal communication with a strong brand voice.
• Familiarity with social media analytics and reporting.
• Ability to work in a hybrid setting and collaborate with teams.

Responsibilities

• Develop and execute a comprehensive social media strategy aligned with e-commerce goals.
• Create, schedule, and publish engaging content across Facebook, Instagram, Twitter, LinkedIn, etc.
• Monitor social media channels for mentions, comments, and messages, responding promptly and professionally.
• Foster and grow the online community by engaging with followers, answering questions, and facilitating discussions.
• Develop and implement social media campaigns to promote products, sales, and brand initiatives.
• Track and analyze social media performance metrics, providing regular reports on engagement, reach, and sentiment.
• Identify user-generated content opportunities and encourage community participation.
• Stay up-to-date with the latest social media trends, platform updates, and best practices in e-commerce.
• Collaborate with marketing and customer service teams to ensure a consistent brand message.

Skills

Social media management

Community management

Content creation

Communication skills

Social media analytics

Hootsuite

Buffer

Sprout Social

Tools

Hootsuite

Buffer

Sprout Social

Job description

Placements24 in Port Elizabeth, Eastern Cape, seeks an energetic E-commerce Social Media & Community Manager to join our client's team in a hybrid role. You will develop content, manage daily interactions, and implement strategies to grow followers and foster a loyal customer community.

The ideal candidate loves social media, understands e-commerce dynamics, and communicates with clarity. You will collaborate with marketing and customer service to ensure a consistent brand voice and measurable