Hybrid CX Specialist: Elevate Customer Journeys

Placements24; Welkom; Hybrid; ZAR 350.000 - 520.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid work flexibility

Shape customer strategy

Benefits package

Dynamic work environment

Zusammenfassung

Placements24 in Welkom is seeking a proactive Customer Experience Specialist to enhance client satisfaction by understanding and improving the overall client journey. The role ensures seamless interactions across touchpoints and embraces hybrid collaboration, combining remote analysis with in-office sessions to drive loyalty and improved service delivery.

You will analyze feedback, develop strategies, and collaborate with marketing, sales, and support to align journeys, monitor metrics, and

Qualifikationen

• Experience in customer experience or customer success is required.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication and presentation skills.
• Familiarity with CX tools and methodologies.
• Bachelor's degree in Business, Marketing, or related field preferred.

Aufgaben

• Analyze customer feedback and behavior to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience.
• Collaborate with marketing, sales, and support teams to align customer journey initiatives.
• Monitor customer satisfaction metrics and report on key trends.
• Design and optimize customer interaction workflows.
• Act as a customer advocate within the organization, ensuring their voice is heard.

Kenntnisse

Experience in CX / CS

Analytical skills

Communication & presentation

CX tools & methodologies

Hybrid work capability

Ausbildung

Bachelor's degree in Business/Marketing

Jobbeschreibung

Placements24 in Welkom is seeking a proactive Customer Experience Specialist to enhance client satisfaction by understanding and improving the overall client journey. The role ensures seamless interactions across touchpoints and embraces hybrid collaboration, combining remote analysis with in-office sessions to drive loyalty and improved service delivery.

You will analyze feedback, develop strategies, and collaborate with marketing, sales, and support to align journeys, monitor metrics, and