Hybrid CX Leader - Elevating Customer Experience

Placements24; Pretoria; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Paid time off

Professional development

Competitive salary with bonuses

Job summary

Placements24 in Pretoria seeks a Customer Experience Champion to elevate client interactions within a hybrid work model. You will improve every touchpoint, collaborate across departments, and implement solutions that drive loyalty and satisfaction.

This role requires proven experience in customer experience, strong journey-mapping skills, and the ability to analyze data to translate insights into actions. A relevant degree and strong communication are essential.

Qualifications

• Proven experience in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and translate insights into actionable plans.
• Experience working within a hybrid work model is advantageous.
• Bachelor's degree in a relevant field or equivalent practical experience.

Responsibilities

• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with service, sales, and product teams to ensure a unified customer approach.
• Train and mentor staff on best practices for customer interaction and service delivery.
• Resolve escalated customer complaints with empathy and efficiency.
• Champion customer-centric initiatives across the organization.

Skills

Customer experience management

Customer journey mapping

Communication

Data analysis

Education

Bachelor's degree in a relevant field

Job description

Placements24 in Pretoria seeks a Customer Experience Champion to elevate client interactions within a hybrid work model. You will improve every touchpoint, collaborate across departments, and implement solutions that drive loyalty and satisfaction.

This role requires proven experience in customer experience, strong journey-mapping skills, and the ability to analyze data to translate insights into actions. A relevant degree and strong communication are essential.