Customer Experience Architect — Hybrid

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Career growth and training

Job summary

Placements24 in Vereeniging is seeking a Customer Experience Champion to enhance the customer journey from first contact to post-service follow-up. You will understand customer needs, identify improvement areas, and implement strategies to deliver exceptional experiences.

The role emphasizes communication, problem-solving, and driving change across teams in a hybrid work environment in Vereeniging. This position offers opportunities for growth and professional development.

Qualifications

• Experience in customer experience management, customer service, or related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to drive change and influence stakeholders.
• Proficiency in customer feedback tools and CRM systems.

Responsibilities

• Analyze customer feedback and identify trends to improve service delivery.
• Develop and implement strategies to enhance the customer experience across all touchpoints.
• Train and mentor customer-facing staff on best practices for customer engagement.
• Act as a liaison between customers and internal departments to resolve issues effectively.
• Monitor key customer experience metrics and report on progress.

Skills

Customer experience management

CRM systems

Stakeholder influencing

Communication skills

Tools

CRM software

Job description

Placements24 in Vereeniging is seeking a Customer Experience Champion to enhance the customer journey from first contact to post-service follow-up. You will understand customer needs, identify improvement areas, and implement strategies to deliver exceptional experiences.

The role emphasizes communication, problem-solving, and driving change across teams in a hybrid work environment in Vereeniging. This position offers opportunities for growth and professional development.