Hybrid Customer Support Specialist | Remote & Office Days

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in George, Western Cape, is seeking a Customer Support Agent to handle inquiries via email, phone, and live chat. You will assist with product details, order tracking, and general support, while resolving complaints and processing returns.

The role offers a hybrid setup with in-office and remote work, requiring reliable, punctual individuals who excel in communication and multitasking in a fast-paced environment.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must be reliable and punctual for both remote and in-office workdays.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Assist customers with product information, order tracking, and general support requests.
• Troubleshoot and resolve customer complaints, escalating complex issues to the relevant departments.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and interaction logs in the CRM system.
• Gather customer feedback and provide insights to improve products and services.
• Collaborate with team members to ensure consistent service delivery.
• Contribute to the team's efforts to achieve customer satisfaction targets.
• Participate in scheduled team meetings and training sessions, both remotely and in the office.

Skills

Customer service

Communication skills

Computer proficiency

Multitasking

Punctuality

Job description

Placements24 in George, Western Cape, is seeking a Customer Support Agent to handle inquiries via email, phone, and live chat. You will assist with product details, order tracking, and general support, while resolving complaints and processing returns.

The role offers a hybrid setup with in-office and remote work, requiring reliable, punctual individuals who excel in communication and multitasking in a fast-paced environment.