Hybrid Customer Support Specialist - Growth & Perks

Placements24; LegKraal Gate; Híbrido; ZAR 83 000 - 124 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly wage

Career progression in customer service

Employee discounts on company products

Hybrid role with in-office and remote"

Ongoing training

Resumo da oferta

Placements24 in Mahikeng, North West, invites applications for a Customer Support Specialist to handle general customer inquiries by phone, email, and chat, and to guide customers on store policies, returns, exchanges, and loyalty programs. The role combines in-office collaboration with remote work in a hybrid setup.

Ideal candidates will have at least two years of customer service experience, excellent communication, strong organization, and CRM proficiency.

Qualificações

• Minimum 2 years in a customer service or call centre environment.
• Excellent verbal and written communication, empathetic and clear.
• Strong organizational skills to manage multiple tasks.
• Proficient with basic computer applications and CRM software.

Responsabilidades

• Respond to inquiries via phone, email, and chat about product availability, store hours, promotions, and general information.
• Provide guidance on returns, exchanges and loyalty programs.
• Assist customers navigating the website and online store.
• Escalate complex issues to the relevant department and follow up.
• Maintain records of customer interactions using the CRM system.
• Gather feedback and report common inquiries to management for improvements.
• Adhere to company guidelines and service standards for a consistent experience.
• Stay updated on product knowledge and campaigns to provide relevant information.

Conhecimentos

Customer service

Communication skills

Organizational skills

Teamwork

Empathetic communication

Formação académica

High school diploma

Ferramentas

CRM software

Email & web browsers

Descrição da oferta de emprego

Placements24 in Mahikeng, North West, invites applications for a Customer Support Specialist to handle general customer inquiries by phone, email, and chat, and to guide customers on store policies, returns, exchanges, and loyalty programs. The role combines in-office collaboration with remote work in a hybrid setup.

Ideal candidates will have at least two years of customer service experience, excellent communication, strong organization, and CRM proficiency.