Hybrid Tech Support Specialist – Growth & Impact

Placements24; Midrand; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Hybrid work model

Employee assistance program

Team-building activities

Job summary

Placements24 is seeking a Customer Support Specialist in Midrand, Gauteng. You will provide first-line support via phone, email, and chat, resolve issues, and educate customers on product features while maintaining accurate CRM records.

We value collaboration, problem-solving, and customer satisfaction in a hybrid work model. The role offers opportunities for professional growth and exposure to cutting-edge technology.

Qualifications

• Proven experience in customer service or helpdesk.
• Strong communication, both verbal and written.
• Ability to troubleshoot and resolve issues promptly.
• Familiarity with CRM systems.

Responsibilities

• Provide first-line technical and non-technical support via phone, email, and chat.
• Troubleshoot and resolve customer issues; escalate when needed.
• Maintain accurate records in the CRM system.
• Educate customers on product features and best practices.
• Identify trends and provide feedback to product teams.
• Contribute to knowledge base and support documentation.
• Collaborate with internal teams for a unified service.
• Ensure timely, empathetic customer responses.

Skills

Customer service

Communication skills

Problem solving

CRM software

Team collaboration

Multitasking

IT fundamentals

Customer focus

Troubleshooting

Tools

CRM software

Job description

Placements24 is seeking a Customer Support Specialist in Midrand, Gauteng. You will provide first-line support via phone, email, and chat, resolve issues, and educate customers on product features while maintaining accurate CRM records.

We value collaboration, problem-solving, and customer satisfaction in a hybrid work model. The role offers opportunities for professional growth and exposure to cutting-edge technology.