Hybrid Customer Support & Admin Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work arrangement

Job summary

Placements24 in Mahikeng, North West, is seeking a detail-oriented Customer Support Administrator to manage inquiries, process orders, and maintain CRM records with precision. The role operates on a hybrid model, combining on-site collaboration with remote work, and offers growth opportunities within a reputable retail services company.

You will liaise with sales, logistics and technical teams to resolve issues quickly and ensure a consistently high level of customer satisfaction.

Qualifications

• Minimum 2 years in client support, administration or related roles.
• Excellent organizational and time management skills.
• Strong verbal and written English communication.
• Proficiency in Microsoft Office and CRM software.
• Customer-centric mindset with commitment to service excellence.
• Ability to multitask and prioritize in a fast-paced setting.
• Comfortable with hybrid office/remote tasks.
• Must be able to commute to the Mahikeng office.
• Retail or service industry experience is beneficial.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person when needed.
• Process customer orders, returns, and exchanges accurately.
• Maintain and update customer records in the CRM with high accuracy.
• Generate reports on customer service metrics like response times and resolution rates.
• Coordinate with sales, logistics, and technical teams to resolve concerns.
• Develop and update customer service documentation and knowledge base articles.
• Identify trends and recommend service improvements.
• Ensure a positive customer experience through timely support.
• Collaborate effectively in a hybrid work environment.

Skills

Customer service

Administrative tasks

CRM software

Microsoft Office

English communication

Tools

CRM software

Microsoft Office

Job description

Placements24 in Mahikeng, North West, is seeking a detail-oriented Customer Support Administrator to manage inquiries, process orders, and maintain CRM records with precision. The role operates on a hybrid model, combining on-site collaboration with remote work, and offers growth opportunities within a reputable retail services company.

You will liaise with sales, logistics and technical teams to resolve issues quickly and ensure a consistently high level of customer satisfaction.