Hybrid Customer Support Specialist - Centurion

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Training provided

Job summary

Placements24 is seeking a Customer Service Representative in Centurion, Gauteng. The role handles inbound inquiries via phone, email, and chat, delivering friendly, solution-focused support in a hybrid work setup.

You will be the first point of contact, maintain records, meet targets, and collaborate with teammates to ensure consistent service quality. A high school diploma is required; familiarity with CRM systems is a plus, with training provided.

Qualifications

• High school diploma required; higher education a plus.
• Experience in customer support or client service is preferred.
• Excellent listening, verbal communication, and presentation skills.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat.
• Identify needs, clarify information, research issues, and provide solutions.
• Troubleshoot and resolve complaints, escalating when necessary.

Skills

Customer service

Active listening

Verbal communication

Time management

Empathy

Education

High school diploma

Higher education

Tools

CRM systems

Job description

Placements24 is seeking a Customer Service Representative in Centurion, Gauteng. The role handles inbound inquiries via phone, email, and chat, delivering friendly, solution-focused support in a hybrid work setup.

You will be the first point of contact, maintain records, meet targets, and collaborate with teammates to ensure consistent service quality. A high school diploma is required; familiarity with CRM systems is a plus, with training provided.