Tier 1 Customer Support Specialist — Hybrid Growth

Placements24; Midrand; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Comprehensive training

Collaborative environment

Modern office facilities

Bonuses potential

Diverse customer interactions

Job summary

Placements24 is seeking a dedicated Customer Support Specialist to join its bustling helpdesk team in Midrand. You will be the first point of contact, providing essential support and information about our products and services.

The role requires excellent communication, problem-solving skills, and a passion for helping customers. As part of a dynamic team, you will resolve queries, document interactions in the CRM, and escalate complex issues to higher tiers when needed.

Qualifications

• Experience in a customer service or helpdesk role is desirable.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Residency or ability to work within Midrand, Gauteng, ZA, or willingness to travel for hybrid requirements.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to higher tiers when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and report recurring issues to management to improve overall service delivery.
• Follow communication procedures, guidelines, and policies.
• Contribute to team goals and support colleagues as needed.
• Maintain a high level of product knowledge.

Skills

Customer service

Helpdesk experience

Communication skills

CRM software

Team collaboration

Problem solving

Education

High school diploma or equivalent

Customer service certifications (plus)

Tools

CRM platforms

Live chat tools

Job description

Placements24 is seeking a dedicated Customer Support Specialist to join its bustling helpdesk team in Midrand. You will be the first point of contact, providing essential support and information about our products and services.

The role requires excellent communication, problem-solving skills, and a passion for helping customers. As part of a dynamic team, you will resolve queries, document interactions in the CRM, and escalate complex issues to higher tiers when needed.