Hybrid Customer Success Specialist: Onboard, Retain & Grow

Placements24; George; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Medical aid

Generous leave allowance

Collaborative team environment

Ongoing training and resources

Provident fund

Team social events

Forward-thinking organization

Job summary

WhatJobs Direct in George, Western Cape, ZA is seeking a dedicated Customer Success Representative to guide users through their journey with our platform in a hybrid role that blends remote work with a local office presence. You will be a trusted advisor, helping customers maximize value and achieve their goals.

Responsibilities include onboarding new clients, conducting regular check-ins and business reviews, mitigating churn, and collaborating with sales and product teams to advocate for

Qualifications

• Proven experience in a customer success, account management, or similar client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and a customer-centric mindset.
• Familiarity with CRM software and customer success platforms.
• Ability to manage multiple accounts and prioritize effectively.
• Experience in online services or job board industry is advantageous.
• Bachelor's degree in Business, Marketing, or related field, or equivalent practical experience.
• Ability to work in a hybrid model (remote and in-office).
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage a portfolio of customers with high engagement and satisfaction.
• Onboard new clients with training on platform usage.
• Conduct regular check-ins and business reviews to understand goals.
• Identify churn risks and implement retention strategies.
• Serve as primary contact for inquiries and support requests.
• Collaborate with sales and product teams to advocate for customer needs.
• Educate customers on new features and best practices.
• Track health metrics and report on KPIs.
• Resolve issues and escalate complex problems when needed.
• Contribute to best practices and knowledge sharing.

Skills

Customer success

Account management

Communication skills

CRM software

Prioritization

Education

Bachelor's degree in Business/Marketing

Tools

CRM platforms

Job description

WhatJobs Direct in George, Western Cape, ZA is seeking a dedicated Customer Success Representative to guide users through their journey with our platform in a hybrid role that blends remote work with a local office presence. You will be a trusted advisor, helping customers maximize value and achieve their goals.

Responsibilities include onboarding new clients, conducting regular check-ins and business reviews, mitigating churn, and collaborating with sales and product teams to advocate for