Customer Success Representative

Placements24; George; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Medical aid

Generous leave allowance

Collaborative team environment

Ongoing training and resources

Provident fund

Team social events

Forward-thinking organization

Job summary

WhatJobs Direct in George, Western Cape, ZA is seeking a dedicated Customer Success Representative to guide users through their journey with our platform in a hybrid role that blends remote work with a local office presence. You will be a trusted advisor, helping customers maximize value and achieve their goals.

Responsibilities include onboarding new clients, conducting regular check-ins and business reviews, mitigating churn, and collaborating with sales and product teams to advocate for

Qualifications

• Proven experience in a customer success, account management, or similar client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and a customer-centric mindset.
• Familiarity with CRM software and customer success platforms.
• Ability to manage multiple accounts and prioritize effectively.
• Experience in online services or job board industry is advantageous.
• Bachelor's degree in Business, Marketing, or related field, or equivalent practical experience.
• Ability to work in a hybrid model (remote and in-office).
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage a portfolio of customers with high engagement and satisfaction.
• Onboard new clients with training on platform usage.
• Conduct regular check-ins and business reviews to understand goals.
• Identify churn risks and implement retention strategies.
• Serve as primary contact for inquiries and support requests.
• Collaborate with sales and product teams to advocate for customer needs.
• Educate customers on new features and best practices.
• Track health metrics and report on KPIs.
• Resolve issues and escalate complex problems when needed.
• Contribute to best practices and knowledge sharing.

Skills

Customer success

Account management

Communication skills

CRM software

Prioritization

Education

Bachelor's degree in Business/Marketing

Tools

CRM platforms

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dedicated and proactive Customer Success Representative to join their vibrant team in George, Western Cape, ZA . This hybrid role offers the flexibility of working both remotely and from our local office, allowing you to contribute to the success of our users while maintaining a healthy work-life balance. You will be responsible for guiding customers through their journey with our platform, ensuring they maximize its value and achieve their goals. This involves building strong relationships, providing ongoing support, and proactively identifying opportunities to enhance their experience. The ideal candidate possesses excellent communication skills, a keen understanding of customer needs, and a passion for fostering long‑term client satisfaction. You will act as a trusted advisor, empowering users and driving adoption of our services. This role is critical in maintaining our high standards of customer care and contributing to the continued growth of WhatJobs Direct. We foster a collaborative environment where your contributions are valued and recognized.

Key Responsibilities

• Manage a portfolio of customers, ensuring high levels of engagement and satisfaction.
• Onboard new clients, providing comprehensive training and guidance on platform usage.
• Conduct regular check‑ins and business reviews to understand customer objectives and challenges.
• Proactively identify churn risks and implement retention strategies.
• Act as the primary point of contact for customer inquiries and support requests.
• Collaborate with sales and product teams to advocate for customer needs and feature requests.
• Educate customers on new features and best practices to drive product adoption.
• Track customer health metrics and report on key performance indicators.
• Resolve customer issues efficiently and elevate complex problems to appropriate teams.
• Contribute to customer success best practices and knowledge sharing within the team.

Requirements

• Proven experience in a customer success, account management, or similar client‑facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Familiarity with CRM software and customer success platforms.
• Ability to manage multiple accounts and prioritize effectively.
• Experience in the online services or job board industry is advantageous.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Ability to work effectively in a hybrid model, balancing remote and in‑office work.
• A proactive approach to understanding and meeting customer needs.
• Detail‑oriented with strong organizational skills.

Benefits

• Attractive annual salary of ZAR.
• Hybrid work model offering flexibility.
• Opportunities for professional development and growth within the company.
• Comprehensive benefits package including medical aid.
• Generous leave allowance.
• Collaborative and supportive team environment.
• Access to ongoing training and resources.
• Contribution towards a provident fund.
• Regular team social events.
• Be part of a forward‑thinking organization.