Hybrid Customer Success Manager: Drive Adoption & Growth

Placements24; Gauteng; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 in Pretoria, Gauteng is seeking a proactive Customer Success Manager to foster long-term client relationships, drive product adoption, and ensure retention on a hybrid schedule with regular office engagement.

You will guide customers through their journey, identifying value and expansion opportunities while coordinating with sales, product, and support teams to deliver a seamless experience.

Qualifications

• Proven experience in Customer Success.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client goals and translate them into actionable success plans.
• Drive product adoption and ensure customers are maximizing the value of the services.
• Proactively identify churn risks and develop mitigation strategies.
• Conduct regular check-ins, business reviews, and QBRs with clients.
• Serve as the primary point of contact for clients post-sale, advocating for their needs.
• Identify upsell and cross-sell opportunities within your client base.
• Collaborate with sales, product, and support teams to ensure a seamless customer experience.
• Track and report on key customer success metrics, such as adoption rates, satisfaction, and retention.
• Gather customer feedback and provide insights to product development teams.

Skills

Relationship-building

Customer Success

Communication skills

Proactive

Job description

Placements24 in Pretoria, Gauteng is seeking a proactive Customer Success Manager to foster long-term client relationships, drive product adoption, and ensure retention on a hybrid schedule with regular office engagement.

You will guide customers through their journey, identifying value and expansion opportunities while coordinating with sales, product, and support teams to deliver a seamless experience.