Hybrid Client Success Advocate — Drive Growth & Onboarding

Placements24; Midrand; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Pension fund

Professional development

Job summary

Placements24 in Midrand, Gauteng is seeking a Customer Success Advocate to manage a portfolio of clients, ensuring optimal product usage and high satisfaction. You will onboard clients, provide ongoing support, and spot opportunities for upselling or cross-selling based on evolving needs.

The role requires strong communication, problem-solving, and relationship-building skills, with a preference for B2B SaaS familiarity. Hybrid work in Midrand is offered.

Qualifications

• Proven experience in a customer-facing role such as customer success, account management, or client support.

Responsibilities

• Serve as the main point of contact for assigned clients, building strong, trusted relationships.
• Proactively monitor client accounts to ensure optimal usage and identify potential issues.
• Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.
• Educate clients on new features and best practices to enhance their experience.
• Troubleshoot and resolve client inquiries and technical issues promptly and efficiently.
• Collaborate with internal teams to advocate for client needs.
• Identify opportunities for client growth and revenue expansion.
• Document all client interactions in the CRM system.

Skills

Customer success

Account management

Communication

Problem-solving

Relationship building

Tools

Salesforce

HubSpot

Job description

Placements24 in Midrand, Gauteng is seeking a Customer Success Advocate to manage a portfolio of clients, ensuring optimal product usage and high satisfaction. You will onboard clients, provide ongoing support, and spot opportunities for upselling or cross-selling based on evolving needs.

The role requires strong communication, problem-solving, and relationship-building skills, with a preference for B2B SaaS familiarity. Hybrid work in Midrand is offered.