Hybrid SaaS Customer Success Manager

Placements24; Pretoria; Hybrid; ZAR 550,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary and performance‑dr‑

Hybrid work arrangement

Health and wellness benefits

Professional development and training

Generous vacation policy

Job summary

Placements24 is hiring a Customer Success Manager in Pretoria, Gauteng. This hybrid role focuses on building strong client relationships, driving product adoption, and ensuring customers achieve their desired outcomes with our SaaS platform.

You will guide customers through their journey, identify expansion opportunities, and collaborate with sales, product, and support teams to deliver a seamless experience. A strong focus on data-driven decisions and retention is required.

Qualifications

• Proven experience in Customer Success or Account Management in a B2B SaaS environment.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Proactive, self-motivated, and organized with excellent time management skills.
• Experience using CRM and CS platforms such as Salesforce/Gainsight.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client goals and translate them into actionable success plans.
• Drive product adoption and maximize value from the platform.
• Identify and mitigate churn risks with proactive strategies.
• Conduct regular check-ins, business reviews, and QBRs with clients.
• Serve as primary post-sale contact, advocating for client needs.
• Identify upsell and cross-sell opportunities.
• Collaborate with sales, product, and support teams for a seamless experience.
• Track and report key CS metrics such as adoption, satisfaction, and retention.
• Gather customer feedback and relay insights to product teams.

Skills

Customer Success

Account Management

Rapport building

Communication

SaaS knowledge

Data analysis

Time management

CRM systems

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Gainsight

Job description

Placements24 is hiring a Customer Success Manager in Pretoria, Gauteng. This hybrid role focuses on building strong client relationships, driving product adoption, and ensuring customers achieve their desired outcomes with our SaaS platform.

You will guide customers through their journey, identify expansion opportunities, and collaborate with sales, product, and support teams to deliver a seamless experience. A strong focus on data-driven decisions and retention is required.