Customer Success Manager — Grow Key Accounts

Placements24; East London; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid and retirement planning

Professional development opportunities

Generous annual leave

Office facilities in East London

Wellness programs and social events

Job summary

Placements24 is seeking a proactive Customer Success Manager in East London, Eastern Cape, to nurture long-term client relationships and maximize value from digital services. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will drive retention and adoption through strategic guidance, regular business reviews, and proactive risk management, while staying ahead of industry best practices and customer advocacy.

Qualifications

• 3–5 years in Customer Success, Account Management or similar client-facing role.
• Proven track record in client retention and satisfaction.
• Strong communication and interpersonal skills.
• Understanding of digital products and platforms.
• Experience with CRM software (e.g., Salesforce).

Responsibilities

• Manage a portfolio of key client accounts with high satisfaction and retention.
• Develop and execute strategies to drive adoption and value realization of digital services.
• Serve as primary client contact and build strong relationships.
• Conduct regular business reviews to identify needs and opportunities.
• Collaborate with sales, marketing, and product teams for a seamless client experience.
• Gather feedback and translate into actionable product insights.
• Monitor client usage and engagement metrics and provide guidance.

Skills

Customer Success

Account Management

Communication

CRM (Salesforce)

Strategic Thinking

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce CRM

Job description

Placements24 is seeking a proactive Customer Success Manager in East London, Eastern Cape, to nurture long-term client relationships and maximize value from digital services. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will drive retention and adoption through strategic guidance, regular business reviews, and proactive risk management, while staying ahead of industry best practices and customer advocacy.