Hybrid Customer Success Manager — Drive Value for B2B Tech

Placements24; Randburg; Hybride; ZAR 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Medical aid

Retirement fund

Annual leave

Bonuses

Career development

Hybrid work environment

Tech insights

Client success focus

Résumé du poste

Placements24 in Randburg, Gauteng is seeking a proactive Customer Success Manager to oversee a B2B tech client portfolio in a hybrid role. You will drive adoption, nurture partnerships, and ensure client success through strategic onboarding and proactive issue resolution.

Key responsibilities include ongoing health monitoring, business reviews, and identifying growth opportunities. Strong communication and CRM experience are essential to advocate for clients across teams within a dynamic tech

Qualifications

• Minimum of 4 years in Customer Success, Account Management, or related client-facing role in B2B tech.
• Proven ability to build and maintain long-term client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of technology solutions and their business applications.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.

Responsabilités

• Manage a portfolio of clients, primary contact post-sale.
• Develop and execute success plans tailored to client objectives.
• Onboard new clients for smooth product adoption.
• Monitor client health and engagement, identify risks and opportunities.
• Conduct business reviews to demonstrate value and ensure satisfaction.
• Address escalations and coordinate internal resources to resolve issues.
• Identify upsell/cross-sell opportunities based on client needs.
• Gather client feedback to inform product and service improvements.
• Advocate for client needs across departments.
• Track success metrics and report on retention and satisfaction.

Connaissances

Relationship Mgmt

Account Management

Communication

B2B Tech

CRM (Salesforce)

Formation

Bachelor's in Business/Marketing

Outils

Salesforce

CS Platforms

Description du poste

Placements24 in Randburg, Gauteng is seeking a proactive Customer Success Manager to oversee a B2B tech client portfolio in a hybrid role. You will drive adoption, nurture partnerships, and ensure client success through strategic onboarding and proactive issue resolution.

Key responsibilities include ongoing health monitoring, business reviews, and identifying growth opportunities. Strong communication and CRM experience are essential to advocate for clients across teams within a dynamic tech