Customer Success Manager

Placements24; Randburg; Hybride; ZAR 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Medical aid

Retirement fund

Annual leave

Bonuses

Career development

Hybrid work environment

Tech insights

Client success focus

Résumé du poste

Placements24 in Randburg, Gauteng is seeking a proactive Customer Success Manager to oversee a B2B tech client portfolio in a hybrid role. You will drive adoption, nurture partnerships, and ensure client success through strategic onboarding and proactive issue resolution.

Key responsibilities include ongoing health monitoring, business reviews, and identifying growth opportunities. Strong communication and CRM experience are essential to advocate for clients across teams within a dynamic tech

Qualifications

• Minimum of 4 years in Customer Success, Account Management, or related client-facing role in B2B tech.
• Proven ability to build and maintain long-term client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of technology solutions and their business applications.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.

Responsabilités

• Manage a portfolio of clients, primary contact post-sale.
• Develop and execute success plans tailored to client objectives.
• Onboard new clients for smooth product adoption.
• Monitor client health and engagement, identify risks and opportunities.
• Conduct business reviews to demonstrate value and ensure satisfaction.
• Address escalations and coordinate internal resources to resolve issues.
• Identify upsell/cross-sell opportunities based on client needs.
• Gather client feedback to inform product and service improvements.
• Advocate for client needs across departments.
• Track success metrics and report on retention and satisfaction.

Connaissances

Relationship Mgmt

Account Management

Communication

B2B Tech

CRM (Salesforce)

Formation

Bachelor's in Business/Marketing

Outils

Salesforce

CS Platforms

Description du poste

About the Role

Our client, a fast-growing B2B technology provider, is seeking a proactive and experienced Customer Success Manager to join their team in Randburg, Gauteng . This critical role focuses on ensuring clients derive maximum value from our client's solutions, fostering long-term partnerships, and driving customer retention. You will work closely with a dedicated portfolio of clients, providing strategic guidance, onboarding support, and proactive issue resolution. This position operates on a hybrid model, combining essential in-office collaboration with the flexibility of remote work. The ideal candidate possesses strong communication skills, a deep understanding of technology adoption, and a passion for client advocacy. As a Customer Success Manager, you will be instrumental in building strong relationships, reducing churn, and identifying opportunities for account growth. This role offers a rewarding opportunity to shape client experiences within the thriving tech landscape of Randburg .

Key Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact post-sale.
• Develop and execute success plans tailored to each client's business objectives.
• Onboard new clients, ensuring a smooth transition and effective product adoption.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews with clients to demonstrate value and ensure satisfaction.
• Address client escalations and coordinate internal resources to resolve issues promptly.
• Identify opportunities for upselling and cross-selling based on client needs and goals.
• Gather client feedback to inform product development and service improvements.
• Advocate for client needs internally, representing their voice across departments.
• Track key success metrics and report on client retention and satisfaction.

Requirements

• Minimum of 4 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in B2B technology.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of technology solutions and their business applications.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Ability to manage multiple accounts simultaneously and prioritize effectively.
• A proactive and problem-solving mindset.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Willingness to work in a hybrid capacity, commuting to our client's office in Randburg, Gauteng for required days.
• Passion for client advocacy and driving customer value.

Benefits

• Annual salary of R .
• Comprehensive medical aid and retirement fund.
• Generous annual leave allowance.
• Performance-based bonuses and incentives.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative hybrid work environment.
• Access to cutting-edge technology and industry insights.
• Be part of a company committed to innovation and client success.
• The flexibility of a hybrid work arrangement.
• Contribute significantly to client success in the Randburg area.