Hybrid Technical Support Specialist: Elevate CX

Placements24; Midrand; Hybride; ZAR 280 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health benefits

Career development

Collaborative environment

Bonuses potential

Generous leave

Résumé du poste

Placements24 is seeking a Customer Support Specialist for our client in Midrand, Gauteng. The role combines in-office collaboration with remote work in a Hybrid model, supporting customers across software and hardware products.

You will troubleshoot, document resolutions, and collaborate with product teams to improve the user experience. Strong English communication and a customer-centric mindset are essential.

Qualifications

• Proven experience in technical customer support or helpdesk.
• Strong English verbal and written communication skills.
• Familiarity with Windows/macOS/Linux and basic networks.
• Experience with CRM systems (Salesforce or Zendesk) a plus.
• Ability to explain complex concepts to non-technical users.

Responsabilités

• Provide first-line technical support via phone, email, and live chat.
• Diagnose and resolve software/hardware issues.
• Escalate unresolved items to senior teams with timely follow-up.
• Document interactions and steps in the CRM system.
• Develop knowledge base articles and support docs.
• Collaborate with product teams to report bugs and improvements.
• Adhere to SLAs and customer service standards.

Connaissances

Technical support experience

Customer-centric

English communication

Explain technical concepts

Multitasking & prioritisation

Proactive attitude

Outils

Salesforce

Zendesk

Description du poste

Placements24 is seeking a Customer Support Specialist for our client in Midrand, Gauteng. The role combines in-office collaboration with remote work in a Hybrid model, supporting customers across software and hardware products.

You will troubleshoot, document resolutions, and collaborate with product teams to improve the user experience. Strong English communication and a customer-centric mindset are essential.