Hybrid CSR Apprenticeship: Start Your Customer Care Career

Placements24; LegKraal Gate; Hybrid; ZAR 56,000 - 89,000; Full time

Job summary

Placements24 is seeking Customer Service Representative Apprentices in Mahikeng, North West, ZA. This hybrid program combines in-office training with flexible remote work, shaping you to handle inquiries across multiple channels and build strong customer relationships.

You will gain essential skills in communication, problem-solving, and product knowledge while working under guidance to meet performance goals.

Qualifications

• Matriculation certificate or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, patient demeanor.
• Good listening skills and the ability to understand customer needs.
• Basic problem-solving skills and a desire to find solutions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs effectively.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions and resolutions accurately in the CRM system.
• Build and maintain positive relationships with customers.
• Adhere to company policies and procedures for customer service.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to team efforts and achieve performance goals.
• Provide feedback on customer service processes and identify areas for improvement.
• Follow security and data privacy protocols for customer information.

Skills

Communication skills

Verbal & written

Interpersonal skills

Problem-solving

Computer basics

Education

Matric certificate

Job description

Placements24 is seeking Customer Service Representative Apprentices in Mahikeng, North West, ZA. This hybrid program combines in-office training with flexible remote work, shaping you to handle inquiries across multiple channels and build strong customer relationships.

You will gain essential skills in communication, problem-solving, and product knowledge while working under guidance to meet performance goals.