Customer Service Trainee: Hybrid Training & Career Growth

Placements24; Gqeberha; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Career advancement

Flexible hybrid work

Job summary

Placements24 is offering a Customer Service Trainee program in Port Elizabeth. This foundational role trains you to handle inquiries, resolve issues, and deliver exceptional service across channels.

You join a supportive team and benefit from hands-on CRM experience in a hybrid in-office/remote setup. You will receive comprehensive training, mentorship from seasoned professionals, and opportunities to develop communication and problem-solving skills with potential for career advancement within

Qualifications

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A genuine desire to help customers and a positive attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Identify and assess customers' needs to achieve satisfaction, provide accurate information, and resolve issues.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback and share insights with the team to improve service delivery.
• Adhere to company policies and procedures while providing customer support.

Skills

Communication

Empathy

Problem solving

Time management

Multitasking

CRM systems

Computer literacy

Tools

CRM systems

Job description

Placements24 is offering a Customer Service Trainee program in Port Elizabeth. This foundational role trains you to handle inquiries, resolve issues, and deliver exceptional service across channels.

You join a supportive team and benefit from hands-on CRM experience in a hybrid in-office/remote setup. You will receive comprehensive training, mentorship from seasoned professionals, and opportunities to develop communication and problem-solving skills with potential for career advancement within