Hybrid Customer Service Advisor — Growth & Impact

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Retirement savings plan

Career progression opportunities

Dynamic Sandton office environment

Job summary

Placements24 is seeking a professional Customer Service Advisor to join their Sandton team. You will manage customer inquiries, provide expert advice on services, and ensure client satisfaction across all touchpoints, acting as a brand ambassador.

The hybrid role combines remote work with collaborative office days in Sandton. The ideal candidate will have strong communication, CRM proficiency, and problem-solving skills, with experience in a customer service or advisory role.

Qualifications

• High school diploma required; a diploma or degree in business or a related field is advantageous.
• Experience in a customer service or advisory role.
• Excellent communication and active listening with a clear and confident tone.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities and composure in challenging situations.
• Ability to manage time and priorities in a dynamic environment.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Maintain detailed records of customer interactions and account information.
• Process service requests, orders, and cancellations as needed.
• Gather customer feedback to contribute to service improvements.

Skills

Customer service

CRM software

Communication skills

Active listening

Time management

Problem solving

Education

High school diploma

Business-related diploma/degree

Job description

Placements24 is seeking a professional Customer Service Advisor to join their Sandton team. You will manage customer inquiries, provide expert advice on services, and ensure client satisfaction across all touchpoints, acting as a brand ambassador.

The hybrid role combines remote work with collaborative office days in Sandton. The ideal candidate will have strong communication, CRM proficiency, and problem-solving skills, with experience in a customer service or advisory role.